Privacy Policy

This policy explains how Local Talker ("we", "us") handles personal data — both for visitors to this website and for callers whose calls our service answers on behalf of our business customers.

Who we are

Local Talker is a trading name of PoshLayer Ltd, a company registered in England and Wales under number 17359605, whose registered office is at 71–75 Shelton Street, London WC2H 9JQ. PoshLayer Ltd is the data controller for the data described here, except where we answer calls for a business customer — there, that business is the controller and we act on its instructions.

What we collect

On this website: basic analytics and anything you send us by email or through a booking. On answered calls: audio, transcripts and the details callers share (such as name, contact details and the reason for calling), which are passed to the business the caller was trying to reach.

How we use it

Call data is used solely to deliver the answering service to the business you called — booking appointments, passing on messages, and improving that business's own setup. We do not sell personal data and we do not use caller data to train models for other customers.

Storage and retention

Data is stored encrypted in transit and at rest, and retained only as long as the business we serve requires, after which it is deleted.

Your rights

You can request access to, correction of, or deletion of your personal data at any time by emailing hello@localtalker.com. If you were a caller, we may direct part of your request to the business that received your call, as they control that data.

Complaints

If you are unhappy with how your personal data has been handled, tell us at hello@localtalker.com. We will acknowledge your complaint within 30 days and respond as quickly as we can. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113, and you do not have to come to us first.